CAPITALIZED TERMS NOT DEFINED IN THIS POLICY SHALL HAVE THE SAME MEANING ASCRIBED TO THEM IN THE GLOBAL PARTICIPATION AGREEMENT ("GPA"). If there are any discrepancies between the Policy and the terms of the GPA, the terms of the GPA shall prevail.
USER'S REQUEST FOR RETURN OR CANCELLATION WILL BE PROCESSED IN ACCORDANCE WITH THE PROCEDURE INDICATED BELOW. HOWEVER, IN THE EVENT OF FALSE, FRIVOLOUS OR BASELESS COMPLAINTS REGARDING THE PRODUCTS, THE USER WILL NOT BE ELIGIBLE FOR RETURN, REFUND, OR CANCELLATION.
The terms 'we', 'us' and 'our' as used herein shall mean BiofuelCircle/ Company.
When you use any current or future Services provided by us through the Platform, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Services. They shall be deemed to be incorporated into the GPA and considered a part and parcel of the same.
We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the terms and conditions at any time. We will notify you about such changes that may materially impact your use of the Platform. Your continued use of the Platform following the changes or updates will mean that you accept and agree to the revisions.
The Company does not charge any fee for browsing or registering on the Platform. However, access to the Services provided on the Platform requires a subscription to the relevant Subscription Plans.
Upon payment of Subscription Fees, the Company grants the User a fixed-term, non-exclusive, non-transferable, revocable, non-sublicensable, worldwide, limited license to use and access the Platform and Services for the User's internal business use only, in accordance with these terms and conditions. This license is restricted to Permitted Users.
Upon the expiry of the subscription term, the User may renew the registration or terminate the subscription. In case of early termination before the expiry of the subscription period, the Company shall not refund the Subscription Fees.
In addition to the Subscription Fees, the Company charges Platform Fees for facilitating the sale of Products from sellers to purchasers. These fees include Platform Service Charge, Transportation Charge, and Finance Service Charge, as more particularly outlined in the GPA.
Users may cancel a Scheduled Quantity up to three (3) days prior to the scheduled loading date of the same. Orders are non-cancellable once shipped.
Shipping is available as a value-added service on the Platform, with charges varying from time to time.
A User may request a replacement or exchange if the Product does not meet the promised quality, within the delivery term specified in the respective Transaction. Sufficient proof of quality issues must be provided.
For the purposes of the Policy outlined herein, "Transaction" shall refer to the Biocommodity Supply Contract, pursuant to which the Users will abide by or accept the terms of purchase and sale of the Products.
Products are eligible for replacement if in resalable condition.
Scheduled Quantity will be refundable if cancelled up to three (3) days prior to the scheduled shipping date. Once shipped, orders are non-refundable.
For further explanation or clarification on any of the Policy or other questions concerning BiofuelCircle, please email us by clicking Support@biofuelcircle.com.