INTRODUCTION

We, BiofuelCircle Pvt. Ltd. and all our entities and subsidiaries (hereafter referred to as “BiofuelCircle”, “we,” “us,” “our”, “Company”) are the owners and creators of the website available at https://www.biofuelcircle.com/ (“Website”) and product, accessible at https://my.biofuelcircle.com/account/login. We may also operate different web domains or co-branded portals with our partners (herein referred to as “Product”). BiofuelCircle offers a platform that connects and empowers stakeholders across the bioenergy supply chain, from farmers to end-users. The Platform facilitates a circular economy for agro waste, promotes rural development, and reduces carbon emissions by creating a more efficient and reliable bioenergy ecosystem (“Services”). The Product, Website, and Mobile Application are collectively referred to as (“Platform”). We respect data privacy rights and are committed to protecting personal data collected on our Platform. This Privacy Notice (“Privacy Notice”) sets forth how we collect, use, and protect the Personal Data collected on the Platform.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING ON THE CONSENT CHECK BOX AND BY ACCESSING OR USING OUR PLATFORM, YOU AGREE TO THE TERMS OF THIS PRIVACY NOTICE OUTLINED BELOW. YOU HEREBY AGREE AND PROVIDE CONSENT TO THE COMPANY FOR PROCESSING PERSONAL DATA FOR THE PURPOSES/SCOPE SET OUT IN THIS PRIVACY NOTICE. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, YOU MAY WITHDRAW YOUR CONSENT OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL DATA ON OUR PLATFORM. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL BY CLICKING HERE ON DataPrivacyOfficer@biofuelcircle.com.

IF YOU ARE ACCESSING OUR PLATFORM ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY NOTICE AND, IN SUCH AN EVENT YOUR USE OF OUR PLATFORM SHALL REFER TO USE BY SUCH A THIRD PARTY. IF YOU DO NOT HAVE SUCH AUTHORITY (TO PROVIDE PERSONAL DATA OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, THEN YOU SHOULD REFRAIN FROM USING OUR PLATFORM.

This Privacy Notice is an electronic record construed in accordance with the data protection laws of India.

1. DEFINITIONS

1. "Personal Data" means any information/data that relates to an identified or identifiable natural person;
2. "User(s)", "You", "your" shall mean individuals who access/use our Platform and whose Personal Data is collected through our Platform;
3. "Customer" shall mean an entity, organization, or any person who subscribes to or avails the Product and/or Services;
4. "Data Fiduciary" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data;
5. "Processor" means a natural or legal person, public authority, agency, or other body that processes Personal Data on behalf of the Data Fiduciary.

2. WHAT PERSONAL DATA IS COLLECTED BY US?

We may collect your Personal Data in the following ways:

1. Personal Data collected through our Website: You may provide Personal Data when you visit our Website, request a demo of our Services and/or contact us through the 'Contact Us' page on our Website. You may provide your Personal Data when you contact us or write to us on our email address. You may provide information including but not limited to your name, profession, organisation name, email address, phone number, city/district, your query and any other information that you may provide us.
2. Account Creation: We may collect Personal Data that you may share with us including but not limited to your full name, email address, contact details, location and any other information as necessary when registering on our Platform.
3. Information Collected while rendering Services: We collect your information when you access or use our Services. This may include your full name, email address, phone number, gender, WhatsApp number, location, role (whether organization or individual), area of interest, buying or selling preferences, address, business type, bank details, registered business name, nature of business, display name of business, address proof, cancelled cheque, GSTIN, government identifiers including but not limited to PAN details, Aadhaar card/voter id and other relevant data. Additionally, as part of our KYC process, we may also collect company details, such as business registration information, and in some cases, Personal Data. The specific data collected will depend on the type of company (private, public, or proprietorship) and the role you play. The applicable data sets may vary accordingly.
4. Online Identifiers and Log Data: When you use or access our Platform, we may collect information about your operating system, browser type, platform type, the date and time you used our Services, error logs, etc.
5. Payment Information: If you subscribe to our Products/Services, we may collect information in connection with your payment. We may collect certain information such as full name, phone number, billing address, and email address to process your request. Please note that we use third-party payment processors, to process any payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers, UPI IDs, Bank account details, etc. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your Personal Data will be governed by their respective privacy notice.
6. Communications: We may collect information that you provide to us when you contact us or enquire about our offerings or subscribe to our newsletter. uch information may include your name, email address and any other information you provide, including your interests in relation to our Services. We use this information to communicate with you about your enquiry or interests.
7. Social media platforms: We may receive your Personal Data when you access our social media pages or interact with us on social media platforms including Facebook, X (Twitter), YouTube and/or Instagram. Such Personal Data may include your social media handles, name, any Personal Data you share via direct messages, details about your profile, or any other Personal Data that you may share with us.
8. Career Opportunities: If you apply for an employment position, we may collect your information including but not limited to contact information, educational and work history, employment interests, information obtained during interviews and any other information you choose to provide.

3. ACCURACY OF INFORMATION

The User undertakes that they shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether of its own or any third party. In the event the User is sharing any Personal Data on behalf of a third person, the User represents and warrants that they have the necessary authority to share such Personal Data with the Company, obtained written consent from such third party and the Company shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.

4. HOW WE USE YOUR PERSONAL DATA

We may use the Personal Data for the following purposes:

1. To inform you about our Services and to respond to your requests;
2. To take and fulfil orders, deliver products and Services, process payments, and communicate with you about orders, Services, and promotional offers;
3. To provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our Services;
4. To recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Services;
5. To provide you with information about any new offerings/and or our periodic newsletter;
6. To maintain and manage your account;
7. To raise invoices and track orders;
8. To conduct business analytics;
9. To provide you with a better experience when you access our Platform and to improve the Services;
10. To provide Services to our Customers where we process Personal Data on behalf of Customers;
11. To maintain and manage our Website;
12. To provide support for operations, provision of Services, and share ratings and feedback;
13. To manage our relationship with you;
14. For internal record keeping;
15. Comply with our legal or statutory obligations.

5. HOW WE SHARE YOUR PERSONAL DATA

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

1. Affiliates: We may provide your Personal Data to our affiliates to enable them to improve the Services, provide feedback and respond to their queries.
2. Joint Marketing: Where permitted by law, we may share your Personal Data with joint marketers with whom we have a marketing arrangement, we would require all such joint marketers to have written contracts with us that specify the appropriate use of your Personal Data, require them to safeguard your Personal Data, and prohibit them from making unauthorized or unlawful use of your Personal Data.
3. Service Providers: We may share your Personal Data with the service providers who work with us in connection with operating our Product and/ or providing Services. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Notice.
4. Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including our Product, to a third party. Any third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein.
5. Safety, Legal and Regulatory Authorities: We may disclose your Personal Data if we believe that we are required to do so: (a) by law; (b) to comply with legal processes or governmental requests; (c) to enforce our agreements; (d) to protect our operations; (e) to protect the rights, safety or property of the Company, you or others; (f) to protect our reputation and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

6. COOKIES

We use cookies and/or similar in-house tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Platform. We may ask you not to choose to disable cookies through your browser settings. For more information, please refer to our cookie policy here.

7. YOUR PRIVACY RIGHTS

You have the following rights under the applicable data privacy laws:

• right to access Personal Data in our possession,
• right to have us rectify or modify any such Personal Data,
• right to have us erase/delete your Personal Data,
• withdraw consent at any time where we are relying on consent to process Personal Data.

Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact us by clicking here to send an email at DataPrivacyOfficer@biofuelcircle.com.

8. YOUR CHOICES AND OPT-OUT

We may send you communications including but not limited to (a) notices about your use of our Product and Services, including those concerning violations of use, (b) updates, (c) promotional information regarding our Services, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing us at DataPrivacyOfficer@biofuelcircle.com.

9. DATA RETENTION

We will retain the User's Personal Data as long as it is required to be retained for the purpose of provision of the Services, and upon fulfilment of such purpose we will either delete or anonymize your Personal Data so that it cannot be linked back to you. We may also retain and use User's Personal Data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, vital interest of individuals or other natural persons, performance of a task carried out in furtherance of public interest or the exercise of powers of official authority.

10. OTHER SITES, MOBILE APPLICATIONS AND SERVICES

Our Platform may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of or representation that we are affiliated with, any third party. Users should exercise caution and look for privacy policies/notices of such websites/platforms/applications.

11. OUR SECURITY PRACTICES

We are committed to safeguarding your information and protecting Customer data from potential breaches. While we have implemented robust security measures, including firewalls, encryption, and other safeguards, no system can be completely immune to unauthorized access or technical vulnerabilities. In rare instances beyond our control, hacking attempts, malware, or unforeseen technical issues may occur. We continuously monitor and enhance our security protocols to minimize these risks and ensure the protection of your Personal Data.

The User is responsible for all the actions that take place under the User's Account. If the User chooses to share User account details and password or any Personal Data with third parties, then the User is solely responsible for the same. If the User loses control of the User account, you may lose substantial control over its Personal Data and may be subject to legally binding actions. It is the User's responsibility to keep the password confidential and secure.

12. CHILDREN'S PERSONAL DATA

Our Platform and Services are not meant for children/persons below the age of 18. We do not knowingly collect or solicit Personal Data from children under the age of eighteen (18) years. If a legal representative/parent of a child discovers that the child has provided us with Personal Data, please write to us at DataPrivacyOfficer@biofuelcircle.com and we will delete such Personal Data.

13. GOVERNING LAWS AND DISPUTES

This Privacy Notice shall in all respects be governed by, construed and enforced in accordance with the laws of India and the courts in Pune, Maharashtra shall have an exclusive jurisdiction to adjudicate any subject matter under this Privacy Notice.

14. CHANGES TO THIS PRIVACY NOTICE

Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Website and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change through our Platform.

15. HOW TO CONTACT US

If you have any questions or grievances regarding this Privacy Notice or if users wish to withdraw their consent in relation to the processing of their Personal Data, you can reach out to our appointed Grievance Redressal Officer via email at DataPrivacyOfficer@biofuelcircle.com

Office address:
3rd Floor, Gaikwad Avenue, AG Technology Park, S. No. 127/1 A, Off ITI Road, Aundh, Pune 411007